cx99 Responsible Gaming

01 Age Restriction & Underage Protection

cx99 operates exclusively for adults aged 18 and above. This is not a guideline — it is a hard requirement enforced at every stage of the registration and verification process. Players who attempt to register while underage will have their accounts permanently closed and any funds returned through the original payment method.

Why 18+ Matters

The developing brain is particularly vulnerable to addictive behaviour patterns. Adolescents who gamble are significantly more likely to develop problem gambling habits in adult life. cx99 takes this responsibility seriously and goes beyond minimum requirements to ensure that young people in Bangladesh are fully protected from accessing the platform.

How We Enforce the Age Limit

• All players must submit a government-issued National ID card or passport scan during the KYC (Know Your Customer) verification process.
• Date of birth declared at registration is cross-referenced against the submitted identity document.
• Discrepancies between declared age and document data result in immediate account suspension pending investigation.
• cx99 reserves the right to request additional verification documentation at any point during the account lifecycle.
• Any winnings generated by an underage player will be forfeited and the account permanently closed.

02 Recognising Problem Gambling

For most people, gambling on cx99 is a source of entertainment — a way to enjoy cricket betting during the BPL season, spin the reels on a favourite slot, or test strategy at a live casino table. However, for a minority of players, gambling can shift from a leisure activity to something that causes real harm to their finances, relationships, and mental health.

Recognising the early warning signs of problem gambling is the first step toward getting help. cx99 wants every player in Bangladesh to be aware of these indicators so they can take action before the situation escalates.

Common Warning Signs

• Gambling with money earmarked for essential expenses such as rent, food, or bills.
• Chasing losses — continuing to play in an attempt to recover money already lost.
• Lying to family or friends about the amount of time or money spent gambling.
• Feeling restless, irritable, or anxious when not gambling or when trying to cut down.
• Borrowing money, selling possessions, or taking out loans to fund gambling sessions.
• Neglecting work, studies, family responsibilities, or personal health due to gambling.
• Using gambling as a way to escape stress, depression, or personal problems.
• Failed repeated attempts to set limits or stop gambling on your own.
• Thinking about gambling constantly — planning the next session, replaying past sessions.

03 Self-Assessment Questionnaire

The following questions are adapted from internationally recognised problem gambling screening tools. Answer honestly — this is for your benefit only and your responses are not stored by cx99. If you answer "Yes" to three or more of these questions, we strongly encourage you to speak with our welfare team or contact a professional support service.

04 Deposit Limits & Budget Controls

One of the most effective ways to keep gambling within safe boundaries is to set hard financial limits before you begin playing. cx99 provides a fully self-service limit management system accessible directly from your account dashboard at any time.

Available Limit Types

• Daily Deposit Limit: The maximum amount in BDT (Bangladeshi Taka) you can deposit within any rolling 24-hour period across all payment methods including bKash, Nagad, Rocket, and Upay.
• Weekly Deposit Limit: The maximum total deposit across any rolling 7-day period.
• Monthly Deposit Limit: The maximum total deposit across any rolling 30-day period.
• Session Loss Limit: When your net loss in a single gaming session reaches the threshold you set, cx99 will display a warning and offer to close your session.
• Maximum Wager Limit: Cap the maximum stake per individual bet or game round.

How Limit Changes Work

05 Time-Out & Session Reminders

Extended gambling sessions without breaks are associated with impaired decision-making and increased risk of problem gambling behaviour. cx99 provides two complementary tools to help you manage your time on the platform.

Session Time Reminders

Enable session-length alerts in your account settings. Once activated, cx99 will display a gentle on-screen notification after your chosen interval — 30 minutes, 60 minutes, or 90 minutes of continuous play. The reminder shows your session duration, your net result for the session, and prompts you to decide whether to continue or take a break. It does not force you to stop, but it ensures you are always aware of how long you have been playing.

Time-Out Feature

The Time-Out feature allows you to take a short planned break from cx99 without committing to a full self-exclusion. Available time-out periods are:

• 24-Hour Time-Out: Your account is locked for deposits and play for the next 24 hours. Pending withdrawals are not affected.
• 7-Day Time-Out: A one-week break. Useful after a heavy session or during a period when you want to step back and reassess.
• 30-Day Time-Out: A full calendar month away from the platform. Promotional emails and bonus notifications are paused for the duration.

Time-outs take effect immediately upon activation and cannot be reversed early. If you need a longer break, consider the full Self-Exclusion Programme described in the next section.

Reality Check Pop-Ups

cx99 can display a periodic reality check pop-up during active gaming sessions at intervals you define (every 30, 60, or 120 minutes). The pop-up displays the current time in Bangladesh Standard Time (BST, UTC+6), total time spent in the current session, net win or loss for the session, and a prompt to continue or end the session. The game is paused while the pop-up is visible, ensuring the information is read before play continues.

06 Self-Exclusion Programme

Self-exclusion is the most powerful responsible gaming tool cx99 offers. It is designed for players who feel that their gambling has become — or is at risk of becoming — a problem, and who need firm, enforced protection rather than voluntary limits.

What Self-Exclusion Does

• Your account is immediately locked — you cannot log in, deposit, or place bets for the duration of the exclusion period.
• All pending bonuses and promotional credits are cancelled.
• All marketing communications — including bonus emails, promotional SMS, and in-app notifications — are suspended for the entire exclusion period.
• Your account details are flagged so that cx99's system prevents you from accidentally opening a second account during the exclusion period.
• Any account balance at the time of exclusion remains safe and can be withdrawn. cx99 support will process the withdrawal on your behalf.

Available Exclusion Periods

• 30 Days — a short-term break for players experiencing a difficult period.
• 90 Days — a medium-term break providing meaningful time away from the platform.
• 6 Months — a substantial exclusion period recommended for players with recurring concerns.
• 12 Months — a full year away, giving time to build healthier habits and seek professional support.
• Permanent Self-Exclusion — irreversible closure of your cx99 account with no option to re-register. This option is available for players who have decided that gambling is permanently incompatible with their wellbeing.

How to Self-Exclude

Alternatively, you can request self-exclusion by contacting cx99 support directly via live chat or at [email protected] with the subject line "Self-Exclusion Request". Our welfare team will process your request within one hour, 24 hours a day, 7 days a week.

07 Support Resources & Helplines

cx99 encourages any player who is struggling with gambling-related issues to seek support — from our own team, from professional counsellors, or from dedicated helplines. Asking for help is a sign of strength, not weakness, and effective support is available.

General Guidance for Getting Help

Beyond cx99's internal support, a number of professional and community resources exist to help individuals and families affected by problem gambling. cx99 recommends:

• Speak to a trusted person: Sharing your concerns with a family member, close friend, or religious adviser is often the first and most important step.
• Seek professional counselling: Mental health professionals and counsellors trained in behavioural addictions can provide structured therapy programmes tailored to problem gambling.
• Contact a national helpline: Many countries operate dedicated gambling addiction helplines staffed by trained counsellors who offer free, anonymous telephone or online support.
• Consider a support group: Peer support communities bring together individuals with shared experiences of problem gambling, offering mutual encouragement and accountability.

Supporting a Friend or Family Member

If you are worried about the gambling behaviour of someone close to you, cx99 recommends the following approach:

• Choose a calm, private moment to raise your concerns — avoid confronting them mid-session or immediately after a loss.
• Use "I" statements rather than accusations: "I am worried about you" rather than "You have a problem".
• Offer to help them access support resources rather than demanding they stop immediately.
• Set clear, compassionate boundaries around lending money or covering gambling-related debts.
• Seek support for yourself — living with a problem gambler is stressful, and support groups for affected family members can be invaluable.

08 Parental Controls & Underage Prevention

If you share a device — desktop, laptop, tablet, or smartphone — with children or young people, cx99 strongly recommends taking additional steps to prevent accidental or intentional access to the platform by minors.

Steps Parents and Guardians Should Take

• Never share your cx99 login credentials with anyone, including family members. Your username and password are personal to you.
• Enable device-level parental controls on any shared device. Most smartphones, tablets, and computers offer built-in parental control features that allow you to restrict access to gambling websites by category.
• Use a dedicated device for gambling where possible, kept in a location not accessible to children.
• Enable the cx99 account PIN — a secondary four-digit PIN that must be entered before any deposit or withdrawal can be initiated, adding an extra layer of protection if your device is accessed by someone else.
• Log out of your cx99 account after every session, especially on shared devices. Do not use the "Remember Me" function on shared devices.

Third-Party Filtering Software

A range of third-party software applications can be installed on home devices and routers to block access to gambling websites at the network level. These tools are particularly effective for households with children or for individuals who have self-excluded but want an additional layer of protection. cx99 recommends researching filtering options suitable for your device type and household configuration.